How to become a FIDA user?

Becoming a Flow Induced Dispersion Analysis (FIDA) user is simple and straightforward, and a designated FIDA specialist is with you throughout the whole process. You let us know you are interested and have a discovery call, then purchase the instrument, which our team installs on site while training your team. After that you have ongoing support, the Fidabio Learning Hub for in-depth training, and a broad user network.

1. You let us know you're interested: First, fill in the discovery call form. Instead of a discovery call, you can also ask for a quote with the request a quote form.

2. Discovery call: You will be contacted by us to schedule a virtual walk through the system, and we present you with specific information related to your desired use case. Sign up here.

3. Sample pilot or instrument demo: We can pilot your samples and present the data to you in depth, or give you an instrument demo.

4. Purchase and installation: After we sign the purchase agreement, our team visits you on site to install the instrument and train your team. We provide advice and support, staying around and ensuring the process of adopting FIDA technology is smooth and easy. Our team supports you with incorporating the solution into your workflow and testing the use case you want to test. We make sure you feel familiar and comfortable with the technology.

5. Ongoing support and training: Our team of Field Application Scientists (FAS) is always there to train and support you, and you can also use the e-learning courses on the Fidabio Learning Hub. On top of that, you have access to a broad user network thanks to our yearly user meetings.

How easy is it to perform an experiment with FIDA? Do you need to be an expert?

No. Both hardware and software are user-oriented and easy to use. After a day of training, you are autonomous on the Fida instrument. To upgrade their skills, and to train new colleagues so the entire team can use the instrument, users have the Fidabio Learning Hub, with courses on FIDA basics, hardware and software, affinity, kinetics, sample characterisation and quality control, and troubleshooting.

How does the FIDA user community work?

All users are invited to participate in global and local user group meetings, with knowledge sharing sessions, networking and entertainment; upcoming meetings are on the events page. Our users come from diverse industries, which stimulates knowledge dissemination and innovation potential. For training, users have the Fidabio Learning Hub.

After I become a user, where will I be able to purchase consumables?

The consumables can be purchased on shop.fidabio.com (the webshop is accessible after you become a user) or by email to orders@fidabio.com. The capillaries are described in Which capillary should you use, and how do you look after it?

I have a Fida 1 and would like to upgrade to a newer instrument. What are my options?

Yes, you can upgrade. Fidabio runs a standing offer for existing Fida users, and it works two ways: you can exchange your current instrument for the newest model, or keep it and add a new one alongside it. Both routes are priced specially for users who already own a Fida instrument.

To start, fill in the request a quote form and say which instrument you currently run. You can also write to orders@fidabio.com or go through your regional sales representative. Whichever route you take, someone will come back to you within three business days.

Which model would I be upgrading to?

The product page presents the newest Fida instrument, and What are the Fida instrument specifications? gives its specifications. The newest instrument is Fida Evolve, and the Fida Evolve technology brochure sets out what it does: three simultaneous measurements, absolute molecular size as hydrodynamic radius, Lambda Dynamics and Binding Related Intensity Change, giving more than ten readouts from nanolitre to microlitre samples, label free.

Frequently asked questions

How long does it take to learn to use a Fida instrument?

After a day of training, you are autonomous on the Fida instrument.

Is there a special price for existing Fida users?

Yes. The offer applies to every existing Fida user, whether you exchange your instrument for the newest model or buy an additional one. Your regional representative will provide you with more information about the pricing.

What do I need to send to get a quote?

The request a quote form and which model you currently run. That is enough for us to come back to you with options.

How long does it take to hear back?

Within three business days.

Can I buy an additional detector?

Yes, you can buy additional detectors. The available detectors are listed in What are the Fida instrument specifications?

Related resources

The Fida Evolve technology brochure covers the instrument and its readouts. The webinar The new Fida Instrument: Fida Evolve: how does it differ and what do the users think? gives the users' view of the same question. The product page presents the newest Fida instrument, and What is FIDA? explains the technology.

To start, book a discovery call. Existing users can register for the Fidabio Learning Hub.